FAQ’s

Vehicle does not run 

Battery is not fully charged
A new battery should be charged at least 18 hours. Recharge the battery at least 14 hours after EACH USE. Never charge a battery more than 30 hours.
Charger is damaged (and battery is not charged)
There is no sure way to tell if your charger is working unless you have a volt meter. If you suspect there is a problem with your charger, contact you local Power Wheels authorized service center (United States and Canada) to have your charger tested. Click on Service Center Locator button above. 
Tripped internal thermal fuse (in battery)
A tripped thermal fuse inside your battery is temporary condition. Simply remove your foot from the vehicle pedal (on your finger from the bottom on the steering wheel on some models) and wait about 30 seconds before operating the vehicle again.

 

The thermal fuse trips if you exceed the maximum weight limit for your vehicle. Refer to the Owner’s manual that came with you vehicle for weight limit information.If you no longer have the manual, click on the Owner’s manual button above to search by keyword or product number.

 

The thermal fuse trips if the driving condition are too severe. Do not drive up hills. Refer  to the Owner’s manual that came with your vehicle for driving surfaces information. If you no longer have the manual, click on the Owner’s manual button above to search by keyword or product number.

 

The thermal fuse trips if the vehicle runs into a fixed object. While the wheels will stop spinning, the motor is still receiving power. Simply remove your foot from the vehicle pedal (on your finger from the bottom on the steering wheel on some models) and wait about 30 seconds before operating the vehicle again.

 

If a thermal fuse continually trips, contact you local Power Wheels authorized service center (United States and Canada). Click on Service Center Locator button above.

Loose Power Connection
Check to be sure the battery connector is tightly plugged into the motor harness connector (on some models) or the vehicle motor harness connector is tightly plugged into the battery (on some models).

Dead Battery
Even with proper care, a rechargeable battery does not last forever. The average battery life is 1-3 years (depending upon battery care and vehicle use) to test your battery. Contact you local Power Wheels authorized service center (United States and Canada). Click on Service Center Locator button above.

 

If you need to replace your battery, you can purchase a replacement battery at the store you purchased your vehicle; at your local Power Wheels authorized service center (United States and Canada). Click on Service Center Locator button above); or go to powerwheels.com.

Electrical System Damage
Exposure to water, moisture, dirt, sand or gravel can corrode or damage your vehicle’s electrical system. Contact you local Power Wheels authorized service center (United States and Canada) for diagnosis and repair. Click on Service Center Locator button above.

Motor Damage
Your vehicle is equipped with one or two (depending on your vehicle type) motor(s) near one or both rear wheel(s). Do not attempt to repair the motor(s). Contact you local Power Wheels authorized service center (United States and Canada) for diagnosis and repair. Click on Service Center Locator button above. 

Vehicle was running, but suddenly stops(intermittently)

Loose power connections
Check to be sure the battery connector is tightly plugged into motor harness connector (on some models) or the vehicle motor harness connector is tightly plugged into the battery (on some models).
Tripped internal thermal fuse (in battery)
A tripped thermal fuse inside your battery is temporary condition. Simply remove your foot from the vehicle pedal (on your finger from the bottom on the steering wheel on some models) and wait about 30 seconds before operating the vehicle again.

 

The thermal fuse trips if you exceed the maximum weight limit for your vehicle. Refer to the Owner’s manual that came with you vehicle for weight limit information.If you no longer have the manual, click on the Owner’s manual button above to search by keyword or product number.

 

The thermal fuse trips if the driving condition are too severe. Do not drive up hills. Refer  to the Owner’s manual that came with your vehicle for driving surfaces information. If you no longer have the manual, click on the Owner’s manual button above to search by keyword or product number.

 

The thermal fuse trips if the vehicle runs into a fixed object. While the wheels will stop spinning, the motor is still receiving power. Simply remove your foot from the vehicle pedal (on your finger from the bottom on the steering wheel on some models) and wait about 30 seconds before operating the vehicle again.

 

If a thermal fuse continually trips, contact you local Power Wheels authorized service center (United States and Canada). Click on Service Center Locator button above.

Motor Damage
Your vehicle is equipped with one or two (depending on your vehicle type) motor(s) near one or both rear wheel(s). Do not attempt to repair your motor(s). Contact you local Power Wheels authorized service center (United States and Canada) for diagnosis and repair. Click on Service Center Locator button above.  

Short play time (less than 1-3 hours per charge)

Battery is not fully charged
A new battery should be charged at least 18 hours. Recharge the battery at least 14 hours after EACH USE. Never charge a battery more than 30 hours.
Overcharged battery
Never charge the battery longer than 30 hours. If your battery is damaged as a result of overcharging, contact you local Power Wheels authorized service center (United States and Canada) to have your battery tested. Click on Service Center Locator button above.  
Battery is old and will not accept full charge
Your battery may need to be replaced.Even with proper care, a rechargeable battery does not last forever. The average battery life is 1-3 years (depending upon battery care and vehicle use) to test your battery. Contact you local Power Wheels authorized service center (United States and Canada). Click on Service Center Locator button above.

 

If you need to replace your battery, you can purchase a replacement battery at the store you purchased your vehicle; at your local Power Wheels authorized service center (United States and Canada). Click on Service Center Locator button above); or go to powerwheels.com.

Vehicle is overloaded
Do not allow more than the recommended number of rider(s) in the vehicle at one time and do not exceed the recommended weight limit for your vehicle. Refer to the Owner’s manual that came with you vehicle for weight limit information.If you no longer have the manual, click on the Owner’s manual button above to search by keyword or product number.
Driving condition too stressful
Use your vehicle only on generally level ground and do not drive up hills. Refer to the Owner’s manual that came with you vehicle for driving surface information.If you no longer have the manual, click on the Owner’s manual button above to search by keyword or product number.

Vehicle runs sluggishly

Battery is not fully charged/needs charging
A new battery should be charged at least 18 hours. Recharge the battery at least 14 hours after EACH USE. Never charge a battery more than 30 hours.

Battery is old and will not accept full charge
Your battery may need to be replaced.Even with proper care, a rechargeable battery does not last forever. The average battery life is 1-3 years (depending upon battery care and vehicle use) to test your battery. Contact you local Power Wheels authorized service center (United States and Canada). Click on Service Center Locator button above.

 

If you need to replace your battery, you can purchase a replacement battery at the store you purchased your vehicle; at your local Power Wheels authorized service center (United States and Canada). Click on Service Center Locator button above); or go to powerwheels.com.

Vehicle is overloaded
Do not allow more than the recommended number of rider(s) in the vehicle at one time and do not exceed the recommended weight limit for your vehicle. Refer to the Owner’s manual that came with you vehicle for weight limit information.If you no longer have the manual, click on the Owner’s manual button above to search by keyword or product number.

Driving condition too stressful
Use your vehicle only on generally level ground and do not drive up hills. Refer to the Owner’s manual that came with you vehicle for driving surface information.If you no longer have the manual, click on the Owner’s manual button above to search by keyword or product number.

Vehicle pedal (or steering wheels on some models) is pressed, but vehicle will not move without a push

Loose power connection
Check to be sure the battery connector is tightly plugged into motor harness connector (on some models) or the vehicle motor harness connector is tightly plugged into the battery (on some models).

Motor damage
Your vehicle is equipped with one or two (depending on your vehicle type) motor(s) near one or both rear wheel(s). Do not attempt to repair your motor(s). Contact you local Power Wheels authorized service center (United States and Canada) for diagnosis and repair. Click on Service Center Locator button above.

Battery thermal fuse constantly trips, but the vehicle is not overloaded or driven in severe conditions

Vehicle is being shifted to FORWARD or REVERSE without stopping
Wait until the vehicle is stopped before shifting to FORWARD or REVERSE.

Damaged battery
Your battery may need to be replaced.Even with proper care, a rechargeable battery does not last forever. The average battery life is 1-3 years (depending upon battery care and vehicle use) to test your battery. Contact you local Power Wheels authorized service center (United States and Canada). Click on Service Center Locator button above.

If you need to replace your battery, you can purchase a replacement battery at the store you purchased your vehicle; at your local Power Wheels authorized service center (United States and Canada). Click on Service Center Locator button above); or go to powerwheels.com.

Loud clacking or grinding noise from rear wheels

Broken gears in gearbox attached to motor
Your vehicle is equipped with one or two (depending on your vehicle type) motor(s) near one or both rear wheel(s). Do not attempt to repair your motor(s). Contact you local Power Wheels authorized service center (United States and Canada) for diagnosis and repair. Click on Service Center Locator button above.

Charger is warm while charging

Expected reaction
No action required. It is normal for some chargers to become warm while charging.

Battery makes a sizzling or gurgling noise while charging

Expected reaction
No action required. It is normal for some batteries to make noise/slightly swell while charging.

NOTE: If your battery does not make noise or swell slightly while charging, it does not mean it is not accepting the charge.

Multiple-Speed Vehicles

Vehicle runs in slow speed, but does not run in high speed. 

High speed lock-out enabled (connected)
The vehicle was pre-set to run in slow speed only. To allow the vehicle to operate in both high and low speeds, you must disable(disconnect) the high-speed lock-out. Please refer to the Owner’s Manual that came with your vehicle for more information about how to disable(disconnect) the high speed lock-out.
Charger is damaged (and battery is not charged)
There is no sure way to tell if your charger is working unless you have a volt meter. If you suspect there is a problem with your charger, contact you local Power Wheels authorized service center (United States and Canada) to have your charger tested. Click on Service Center Locator button above. If you no longer have the manual, click on the Owner’s manual button above to search by keyword or product number.
Vehicle is being driven in reverse
High speed does not work when the vehicle is driven in REVERSE. 

When foot pedal is pressed, only one rear wheel spins

Drive system error
It is possible for only one rear wheel to spin when both rear wheels are raised off the ground and the vehicle is in low speed.

Check for proper operation of the drive system by lifting the rear wheels off the ground and pressing the foot pedal(you will need help of another adult). If only one rear wheel spins, carefully press the spinning wheels with your hand to slow it down. The other rear wheel should begin to spin.

If the other rear wheel does not begin to spin, contact you local Power Wheels authorized service center (United States and Canada) for diagnosis and repair. Click on Service Center Locator button above. If you no longer have the manual, click on the Owner’s manual button above to search by keyword or product number.